Everyone needs a Las Vegas story. Mine is pretty great. If you don’t have your own Vegas story, feel free to tell this one.
We spent a holiday weekend with friends in Las Vegas. Our room was in the Wynn Tower Suites, which is the boutique hotel section of the luxury casino resort. The Tower Suites have a separate check-in and reception area that are accessible off a difficult-to-find corner of the casino floor. After-hours, portly elderly security guards in non-menacing royal purple jackets ask that you flash your red room card at them before entering the elevators. Security and the location of our room – a middle floor, some distance from the elevator – were of no concern to me during the first 36 hours of our stay.
Security at Wynn was only an issue after we were victims of a major breach.
Thanks to per table minimums for bottle service, we had consumed our fair share of drinks at Tryst prior to returning to our room Saturday night. Nick was behind me making sure the door was closed and bolted, so when I noticed a chair turned over and someone lying face down in our bed, I had to take a moment to process whether we were in the correct room. I saw my suitcase on the stand and my laptop on the desk, so I once knew were in the right place, I called out “There’s someone in here.”
Nick popped his head into the main part of the room, sized the guy up and decided he could take him if necessary. Next, we checked the room to make sure no one else was hiding and to see if anything was missing. Throughout this activity, dude was dead asleep. As we realized we weren’t in any danger, we started laughing and grabbed our camera to take a few pictures of passed out dude.
Next I called the front desk. At this point, I was thinking: This is Vegas. The people who work at this hotel have seen and heard everything. This isn’t going to be shocking to them, but they might think I’m playing a joke either on them or on my friend – like if I knew the guy in the bed and as a prank called security on him. Even with cocktails in me, my powerful reasoning skills came through loud and clear, so I was very careful to explain that there was someone in our bed and we DID NOT KNOW HIM.
Quickly, a few of the purple-jacketed old guys and a young girl with a clipboard appeared. At this point I was sitting on the couch and Nick kind of took over. We had to show our IDs to prove we were in the correct room and then explained what we found when we entered. Even with the activity of five or six people buzzing around to assess the situation, dude still hadn’t stirred.
In further attempts to convey that we were serious about this situation, Nick said over and over again,”my wife is very upset.” Meanwhile, I was holding back giggles and uploading a picture of dude to Facebook.
After hearing from us, the purple jackets decided it was time to hear from the intruder and awkwardly tried rouse him. Now I started rolling video.
To recap some key points in the video:
- dude only says one word: Bellagio
- Bellagio is two miles from Wynn
- dude appears to have two dollars, a receipt and a card in his pocket
- dude doesn’t seem the least bit concerned that he’s awoken to a room full of people
- my bag is wet
- DUDE HAS PUKED IN OUR BED
I stopped rolling video, but the story was not nearly over.
A couple of the purple jackets got dude to this feet and escorted him out. Nick and I imagined he was being taken to a holding cell in the casino basement where he would be beaten until he told his story, but I think they just put him in a cab and sent him to the Bellagio.
In our room, the next discovery was related to the wet bag you heard Nick mentioning in the video. The bag in question was my carry-on/pool bag made by an Italian designer and full of iPods, Blackberries, noise canceling headphones, three pairs of sunglasses, etc. In short, it was an expensive bag full of lots of expensive things and it was the first place I looked to see if anything was missing from our room. When I dumped out the contents of the bag, water also poured on the floor. A half-full bottle of water sat on the table near the bag, but I remembered that the bottle was as I had left it.
Clipboard girl knelt down with me to start going through the items on the floor and immediately realized the source of the liquid. Yep, pee. Dude had urinated into my bag. I guess the bathrooms in the Bellagio are located in that corner of the room.
It was around 3 a.m. when the purple jackets started busying themselves with filling out incident reports and clipboard girl called housekeeping to start cleaning the room. Nick asked for a different room, but we were told that since it was Saturday of a holiday weekend, no other rooms were available, but Nick persisted. He went all medical on them and said, “It is a matter of two things. It is a matter of security, and it is a matter of infection.” I have no idea what that means, but combined with the mantra of “my wife is very upset,” clipboard girl got back on the phone to find us a room.
The purple jackets had us itemize everything that was damaged, while someone in rubber gloves started stripping the bed of the pukey sheets – I’m sure there’s a procedure in place for that common occurrence. Clipboard girl returned and told us that someone would be up to help us pack our bags and escort us to our new room. The porter efficiently helped us gather everything and then took us to the opposite end of the resort to the ultra-exclusive, can’t be booked online, reserved for whales Fairway Villa. However, our stay would be short. They were very explicit that we would be moved to another room for the next day because a VIP was checking in.
The porter said he had NEVER heard a story like ours, but knew something major was going on when he was instructed to take us to the Fairway Villa. At the time, Steve Wynn was living there because he was separated from his wife.
For those few hours, we enjoyed having our run of the two bedroom suite with private pool, but it wasn’t long before it was daylight. I met our friends for brunch while Nick slept. He has just showered when the call came – a porter was coming to our room in 10 minutes to escort us to our new room. We ran into the COO of the resort as we passed through reception and he introduced himself, told us that he had already heard about what happened and had the incident report in his hand. He offered us a pool cabana and promised to look into the security breach.
Nothing was resolved while were there because security and the risk management team were investigating. We were never told who dude was or how he got into our room – they said telling us would expose their security gaps, which they were taking measures to close. We also told that no charges were pressed against dude. My best guess is that dude wandered into the hotel and was “helped” by security or staff into our room.
In the end, we were compensated for the majority of the items that were destroyed. Wynn also credited us half the incidentals on our bill (food, shopping, etc.), gave us the cabana rental and offered us two night’s stay or the equivalent credit. Was it an appropriate response? Without fail, every person who I’ve told this story to has said, “Is that all?” What else should have been done?
I didn’t get free hotel room upgrades for life, but I did get a great “only in Vegas” story. I’m o.k. with this outcome, but we haven’t again stayed in a Wynn property.